A: There can be a number of reasons why you may not receive notification emails from 10,000 Steps. In this article we aim to help resolve some of the most common issues.
Automated system emails include:
- New account verification
- Password resets
- Tournament notifications
- Coordinator registration notifications
If you are awaiting an automatic email from 10,000 Steps, please try these suggestions:
- Double check the email address used. Ensure the address, including your name, any full stops, mail server and prefixes have been entered correctly.
- Give the system time to deliver. Some emails can take 30-60 minutes to be sent and delivered.
- Check your Spam or Junk folders.
- Search your mail folders for "admin@10000steps.org.au" or "10000steps@cqu.edu.au"
- Check if you have any mail rules or preferences that are filtering automatic emails into another mailbox, or blocking them completely.
- Whitelist or Allow emails from "admin@10000steps.org.au" and "10000steps@cqu.edu.au" to ensure you will receive new automated emails.
- If you are using an organisation or work email, contact your IT department to whitelist and release your 10,000 Steps emails.
You can trigger a new password reset at any time using our Forgot Password page. If you receive multiple, please use the most recent password reset link.