Support

Account

• Registering as a Participant
• Registering as a Coordinator
• Updating Account Details
• Updating Coordinator Details
• Adding Additional Coordinators

General

• Pedometer Instructions
• Sharing a Story
• Coordinator Terms and Conditions
• Terms, Conditions and Privacy Policy
• 10,000 Steps App Update

Dashboard

• Logging Steps and Activity
• Viewing Your Step Statistics
• Setting a Step Goal
• Connecting with Friends
• Connecting with Fitbit
• Tips for Connecting Fitbit with 10,000 Steps

Tournaments

• Creating a Time Out Tournament
• Creating a Race Tournament
• Editing Teams in a Current Tournament
• Viewing Team Progress
• Accessing Race Tournament Maps and Progress Cards
• Accessing the Tournament Statistics
• Adding Team Members in an Upcoming Tournament
• Rolling Existing Teams into a New Tournament
• Logging Steps for Virtual Members
• Accessing an Existing Tournament
• Using The Tournament Statistics Spreadsheet
• Guide for Team Captains
• Guide for Participants
• Adding a Virtual Member

Challenges

• Starting a Challenge
• Viewing Challenge Progress

FAQ

• I am based overseas, can I still use the 10,000 Steps website?
• I am concerned about privacy, what information can others see?
• Why am I not receiving automatic emails from 10,000 Steps?
• Why can't I add myself to a Tournament?
• Why can't I see my name in the Leaderboard?
• How can our Tournament participants accurately record their steps and other activities?
• Why can't I navigate back to previous time periods in the Step Log?
• Why am I receiving an error when updating steps or activity?
• Why Can't I Login?