Support

General support topics and information about using 10,000 Steps

• Pedometer Instructions
• How to share your Member Story
• Terms, Conditions and Privacy Policy
• Coordinator Terms and Conditions
• 10,000 Steps for Workplaces and Communities
• Why am I receiving an error when updating steps or activity?
• How private is my information?
• Can I use 10,000 Steps website from overseas?
• Why am I not receiving notification emails from 10,000 Steps?
• Why can't I see my name on the Leaderboard?

Support topics and information about 10,000 Steps member accounts

• Registering as a Participant
• Registering as a Coordinator
• Updating Account Details
• Updating Organisation Details
• Adding Additional Coordinators
• Removing Additional Coordinators
• Updating Your Password
• Updating Your Subscriptions
• Why can't I login?
• How can I delete my account?

Support topics and information about using features on the 10,000 Steps dashboard

• Logging Steps and Activity
• Recording other activities in the Step Log
• Viewing Your Step Statistics
• Setting a Step Goal
• Connecting with Friends
• Logging Weight and Waist girth
• Adding steps for wheelchair users
• Disconnecting Friends

The 10,000 Steps app is free and available on both the Apple and Google Play stores. Apple Health integration is now available on the iOS app.

• 10,000 Steps App Update
• Downloading the 10,000 Steps App
• Logging into the App
• Setting a Step Goal via App
• View Step Statistics via App
• Logging Steps and Activity via App
• Viewing Tournament Progress via App
• App Troubleshooting and Known Issues
• Join a Challenge and View Progress via App
• Connecting with Apple Health

Support topics and information about Monthly Challenges

• Starting a Monthly Challenge
• Viewing Monthly Challenge Progress
• Monthly Challenge Prize Conditions
• Monthly Challenges Promotional Toolkits

Support topics and information about Timeout and Race Tournaments

• Creating a Time Out Tournament
• Creating a Race Tournament
• Editing Teams in a Current Tournament
• Viewing Team Progress
• Accessing Race Tournament Maps and Progress Cards
• Accessing the Tournament Statistics
• Rolling Existing Teams into a New Tournament
• Adding Team Members in an Upcoming Tournament
• Adding a Virtual Team Member
• Logging Steps for Virtual Members
• Accessing Tournaments
• Using The Tournament Statistics Spreadsheet
• Guide for Team Captains
• Guide for Participants
• Can I add myself to a Tournament?
• How can our Tournament participants accurately record their steps and other activities?

Support topics and information about using fitness and activity trackers with 10,000 Steps

• Connecting to Google Fit
• Disconnecting from Garmin
• Connecting with Fitbit
• Disconnecting from Fitbit
• Connecting with Garmin
• Can I sync my Apple/Samsung/Other Brand tracker?