Support

FAQ

• Why can't I login?
• Why can't I navigate back to previous time periods in the Step Log?
• Why am I not receiving automatic emails from 10,000 Steps?
• Can I still use the 10,000 Steps website from overseas?
• I am concerned about privacy, what information can others see?
• Why can't I see my name on the Leaderboard?
• Why can't I add myself to a Tournament?
• How can our Tournament participants accurately record their steps and other activities?
• Why am I receiving an error when updating steps or activity?
• How can I delete my account?

General

• Pedometer Instructions
• Sharing a Story
• Terms, Conditions and Privacy Policy
• Coordinator Terms and Conditions
• 10,000 Steps for Workplaces and Communities

Account

• Registering as a Participant
• Registering as a Coordinator
• Updating Account Details
• Updating Organisation Details
• Adding Additional Coordinators
• Removing Additional Coordinators
• Updating Your Password
• Updating Your Subscriptions

Dashboard

• Logging Steps and Activity
• Recording Other Activities in the Step Log
• Viewing Your Step Statistics
• Setting a Step Goal
• Connecting with Friends
• Logging Weight and Waist girth
• Calculating Steps if you are in a Wheelchair
• Disconnecting Friends

Mobile Application

• 10,000 Steps App Update
• Downloading the 10,000 Steps App
• Logging into the App
• Setting a Step Goal via App
• View Step Statistics via App
• Logging Steps and Activity via App
• Viewing Tournament Progress via App
• App Troubleshooting and Known Issues
• Join a Challenge and View Progress via App
• Connecting with Apple Health

Monthly Challenges

• Starting a Monthly Challenge
• Viewing Monthly Challenge Progress
• Monthly Challenge Prize Conditions
• Monthly Challenges Promotional Toolkits

Tournaments

• Creating a Time Out Tournament
• Creating a Race Tournament
• Editing Teams in a Current Tournament
• Viewing Team Progress
• Accessing Race Tournament Maps and Progress Cards
• Accessing the Tournament Statistics
• Adding Team Members in an Upcoming Tournament
• Rolling Existing Teams into a New Tournament
• Logging Steps for Virtual Members
• Accessing Tournaments
• Using The Tournament Statistics Spreadsheet
• Guide for Team Captains
• Guide for Participants
• Adding a Virtual Member
• Changing of Time Out Tournaments from Weeks to Days

Tracker Connections

• Connecting to Google Fit
• Disconnecting from Garmin
• Connecting with Fitbit
• Disconnecting from Fitbit
• Connecting with Garmin
• Can I sync my Apple Watch or activity tracker?