We've put together Frequently Asked Questions (FAQ) to give you more information about 10,000 Steps and how to use our program.

• Why Am I Not Receiving Emails from 10,000 Steps?
• Why Can't I Login into the Website or App?
• Where is my Tournament?
• Can I Sync My Step Tracking Device?
• Why aren't my steps appearing on my Leaderboard?
• What timezone are 10,000 Steps Challenges?
• Can I use the 10,000 Steps Program in my location?
• How do I Reactivate, Deactivate, or Remove my Account?
• Terms, Conditions and Privacy Policy
• Can I Record Activities Other than Walking?
• What are 10,000 Steps Challenges?
• What Do I Do If I Don't Have An Activity Tracker?
• What Is a 10,000 Steps Coordinator?

General support for Workplaces, Communities, and Stakeholders using the 10,000 Steps Program.

• Important Update for South Australian Members - Effective 1 July 2025
• 10,000 Steps Challenge Comparison
• 10,000 Steps for Workplaces
• 10,000 Steps for Communities
• How to become a Coordinator in an Existing Organisation
• Coordinator Terms and Conditions
• Step into Nature Campaign - Coordinator Survey Prize Giveaway Conditions

• Getting Started on the Mobile App
• New Mobile App Features
• Mobile App Troubleshooting
• Connecting Trackers via Apple Health
• Syncing with the 10,000 Steps Android App
• Logging Your Steps on the App
• Activating Invite Codes on the App
• Monthly Challenges on the App
• Viewing Tournaments on the App
• Viewing Your Friends on the App
• Viewing Your Groups on the App
• Viewing the Annual Leaderboard on the App
• Connecting iPhone via Apple Health
• Create, View, or Remove Custom App Reminders

• Website Troubleshooting
• Setting a Step Goal on the Website
• Logging Steps and Activity on the Website
• Recording Other Activities in the Step Log
• Logging Weight and Waist Girth
• Viewing Your Step Statistics on the Website
• Updating Account Details on the Website
• Updating Your Password on the Website
• Updating Your Email Subscriptions on the Website
• Connecting with Garmin
• Connecting with Fitbit
• Connecting to Google Fit
• Disconnecting from Garmin
• Disconnecting from Fitbit
• Adding Steps for Wheelchair Users

• 10,000 Steps Personal Challenge
• 10,000 Steps for Individuals

• 10,000 Steps Annual Leaderboard
• Visibility on the Annual Leaderboard

Support topics and information about Monthly Challenges.

• 10,000 Steps Monthly Challenges
• Step Into Nature Challenge
• Monthly Challenge Prize Conditions
• Monthly Challenges - Promotional Toolkits
• Visibility on the Monthly Challenge Leaderboard
• Joining Monthly Challenges on the Website
• Viewing Monthly Challenge Progress on the Website

• 10,000 Steps Friends
• Connecting with Friends on the Website
• Disconnecting Friends on the Website

Support information on creating, managing and participating in Groups.

• 10,000 Steps Groups and Group Challenges
• Create or Edit a Group on the Website
• Setting a Group Goal on the Website
• Accepting a Group Invite on the Website
• Generating a Group Invite Code on the Website
• Activating a Group Invite Code on the Website
• Leaving or Re-joining a Group on the Website

• 10,000 Steps Race and Timeout Tournaments
• Tournament Support for Team Members
• Tournament Support for Team Captains

Find out more about Health Challenges, State Challenges, and Local Challenges on 10,000 Steps.

• 10,000 Steps Health, State, and Local Challenges

Please see below for our Legacy App Support topics. These are relevant for 10,000 Steps Mobile App 4.8.5 and earlier.

• 10,000 Steps Legacy App News
• Legacy App Troubleshooting and Known Issues
• Downloading the 10,000 Steps Legacy App
• Logging Into the Legacy App
• Setting Goal Steps via Legacy App
• View Step Statistics via Legacy App
• Connecting with Apple Health on Legacy App
• Logging Steps and Activity via Legacy App
• Viewing Tournament Progress via Legacy App
• Join a Challenge and View Progress via Legacy App