Support
Articles about using 10,000 Steps.
Most Common Questions
- 10,000 Steps App Update
- 10,000 Steps for Workplaces
- Connecting with Fitbit
- Connecting with Garmin
- Recording Other Activites in the Step Log
- Can I sync my Apple Watch or activity tracker?
- Why am I not receiving automatic emails from 10,000 Steps?
- Why can't I see my name on the Leaderboard?
- Why can't I navigate back to previous time periods in the Step Log?
- Why Can't I Login?
- How can I delete my account?
Account
- Registering as a Participant
- Registering as a Coordinator
- Updating Account Details
- Updating Organisation Details
- Adding Additional Coordinators
- Removing Additional Coordinators
- Updating Your Password
- Updating Your Subscriptions
General
- Pedometer Instructions
- Sharing a Story
- Coordinator Terms and Conditions
- Terms, Conditions and Privacy Policy
- 10,000 Steps App Update
- Facebook Competition Terms and Conditions
- 10,000 Steps for Workplaces
Dashboard
- Logging Steps and Activity
- Viewing Your Step Statistics
- Setting a Step Goal
- Connecting with Friends
- Connecting with Fitbit
- Tips for Connecting Fitbit with 10,000 Steps
- Disconnecting from Fitbit
- Connecting with Garmin
- Disconnecting from Garmin
- Logging Weight and Waist girth
- Recording Other Activites in the Step Log
Tournaments
- Creating a Time Out Tournament
- Creating a Race Tournament
- Editing Teams in a Current Tournament
- Viewing Team Progress
- Accessing Race Tournament Maps and Progress Cards
- Accessing the Tournament Statistics
- Adding Team Members in an Upcoming Tournament
- Rolling Existing Teams into a New Tournament
- Logging Steps for Virtual Members
- Accessing Tournaments
- Using The Tournament Statistics Spreadsheet
- Guide for Team Captains
- Guide for Participants
- Adding a Virtual Member
Challenges
FAQ
- Can I sync my Apple Watch or activity tracker?
- Why am I not receiving automatic emails from 10,000 Steps?
- I am based overseas, can I still use the 10,000 Steps website?
- I am concerned about privacy, what information can others see?
- Why can't I add myself to a Tournament?
- Why can't I see my name on the Leaderboard?
- How can our Tournament participants accurately record their steps and other activities?
- Why can't I navigate back to previous time periods in the Step Log?
- Why am I receiving an error when updating steps or activity?
- Why Can't I Login?
- How can I delete my account?
- Changing of Time Out Tournaments from Weeks to Days
10,000 Steps app
- Logging Steps and Activity via the app
- Setting a Step Goal via the app
- Logging into the 10,000 Steps app
- Where can I download the 10,000 Steps app?
- View Step Statistics via the app
- Viewing Tournament progress via the app
- App Troubleshooting
Need more information?
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