We've put together Frequently Asked Questions (FAQ) to give you more information about 10,000 Steps and how to use our program.

• View All Frequently Asked Questions
• Why Is It Important to Track My Steps?
• Why 10,000 Steps?
• How Do I Log My Steps?
• Can I Record Activities Other than Walking?
• What Do I Do If I Don't Have An Activity Tracker?
• Can I Connect My Activity Tracker?
• How Do Monthly Challenges Work?
• What Are Tournaments?
• Can I Use 10,000 Steps In My Workplace or Community?
• What Is a 10,000 Steps Coordinator?
• How Do I Register My Organisation and Become a Coordinator?
• Why Am I Receiving an Error When Updating Steps or Activity?
• Why Am I Not Receiving Emails from 10,000 Steps?
• Can I use the 10,000 Steps Program in my location?
• How Private Is My Information?
• Where is my Tournament?

General support topics and information for individuals using the 10,000 Steps Program.

• Account
• Dashboard
• Monthly Challenges
• Tracker Connections
• How to Share Your Member Story on the Website
• Terms, Conditions and Privacy Policy
• Why can't I navigate back to previous time periods in the Step Log?

General support for Workplaces, Communities, and Stakeholders using the 10,000 Steps Program.

• 10,000 Steps for Workplaces
• 10,000 Steps for Communities
• Coordinator Terms and Conditions
• How to become a Coordinator in an Existing Organisation

Tournament support for Team Members and Team Captains.

• Tournament Support for Participants
• Tournament Support for Team Captains
• Team Name Generator & Ideas

• Getting Started on the Mobile App
• New Mobile App Features
• Mobile App Troubleshooting
• Connecting Trackers via Apple Health
• Connecting Android Devices via Health Connect
• Logging Your Steps on the App
• Viewing Your Friends on the App
• Viewing Your Groups on the App
• Monthly Challenges on the App
• View Tournaments on the App
• Connecting iPhone via Apple Health
• Create, View, or Remove Custom App Reminders
• Viewing the Annual Leaderboard on the App

• Website Troubleshooting
• Connecting with Garmin
• Connecting with Fitbit
• Connecting to Google Fit
• Disconnecting from Garmin
• Disconnecting from Fitbit

Please see below for our Legacy App Support topics. These are relevant for 10,000 Steps Mobile App 4.8.5 and earlier.

• 10,000 Steps Legacy App News
• Legacy App Troubleshooting and Known Issues
• Downloading the 10,000 Steps Legacy App
• Logging Into the Legacy App
• Setting Goal Steps via Legacy App
• View Step Statistics via Legacy App
• Connecting with Apple Health on Legacy App
• Logging Steps and Activity via Legacy App
• Viewing Tournament Progress via Legacy App
• Join a Challenge and View Progress via Legacy App