The 10,000 Steps website connects with the information you have synced with your Fitbit account, rather than syncing to your device or your Fitbit application. Prior to establishing this connection, please ensure your Fitbit device is set up correctly, charged, synced and you have an active Fitbit account.

Syncing Steps

Once this connection is established, you must update your steps with your Fitbit account before they can be synced with the 10,000 Steps website or mobile app. You can manually trigger your steps to be synced for the last 7 days by clicking the sync icon in the Dashboard or for the period shown by clicking sync in the Step Log. Syncing with your Fitbit will override any Step Log entries that are lower than your Fitbit step count for the day, however you can always update the Fitbit entries if need be.

Steps and Activity

Only the steps walked as recorded by your Fitbit will be transferred from your Fitbit account to your 10,000 Steps account. Fitbit records activity differently to the 10,000 Steps website. For any extra activities, please add the time in moderate or vigorous activity to your Step Log, more information on recording this accurately is provided here.

Disconnecting Fitbit

Please see the following instructions on Disconnecting from Fitbit. Only one type of activity tracker can be connected to your 10,000 Steps account at a given time. If you have previously connected with Garmin and would like to connect with Fitbit, your Garmin will need to be disconnected first. Instructions on how to Disconnect from Garmin are available here.

1. Ensure you are logged in and on the Dashboard of your 10,000 Steps account.

Connecting with Fitbit 1

2. Navigate to your Tracker Connections.

Tracker connection link screenshot

3. Select Connect to Fitbit.

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4. Login to your Fitbit account and allow permission.

If you have an existing Fitbit account, please enter your login details.

If you do not already have a Fitbit account, please sign up and ensure your device is set up before you accumulate steps and sync with the 10,000 Steps website. 

To sucessfully connect Fitbit to 10,000 Steps, please check "Allow All" access to your profile (user ID) steps (activity and exercise).

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5. Sync with your Fitbit account on the Dashboard.

Once you have linked your 10,000 Steps account with your Fitbit account, 10,000 Steps will sync the steps saved to your Fitbit account automatically on a daily basis as long as you have steps recorded with Fitbit.

You can sync manually for the last 7 days in the Dashboard by clicking on the sync icon in the black banner.

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6. Sync with your Fitbit account in the Step Log.

To sync with your Fitbit account in the Step Log, click on the sync icon in the black banner. This will sync data for the week that you are currently viewing. You can change the week and sync for previous weeks by selecting the arrow next to the date in the top left corner. Please note, you must have Fitbit data available in your Fitbit account for that time period for it to be visible in your 10,000 Steps account.

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Fitbit Help.

As this is a third party application, we have a limited ability to troubleshoot Fitbit issues. If you experience issues with syncing your Fitbit to your 10,000 Steps account please ensure that you have followed these steps correctly and that your device has been synced with your app recently. 

Please email us with a detailed description of the issues you are experiencing and include screenshots if possible. 

If you have any questions relating to setting up your own Fitbit, please contact Fitbit Help.

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