This page includes troubleshooting tips and reports known issues for:

  • Apple iOS 6.0.2 mobile app
  • Android OS 6.0.1 mobile app

Looking for 4.8.5 mobile app troubleshooting? Please see Support > Mobile App > Legacy Mobile App.

Looking for website troubleshooting? Please see Support > 10,000 Steps Website Support.

Apple iOS Mobile App 6.0.2 Known Issues

There are no currently reported issues for Apple iOS app version 6.0.2.

Android OS Mobile App Version 6.0.1 Known Issues

May 2023 - Resolved 23/05 - Health Connect Option Missing

We had reports that some members were missing the option to connect their 10,000 Steps mobile app to Health Connect. This integration should now be live. Please see Connecting with Health Connect. If disconnecting and reconnecting your Health Connect account via Tracker Connections does not resolve connection errors, please reach out to us.

Where automated syncing fails, Manual Entry is the next most accurate option for most users. Manual Entry is available via our website or mobile app.

Looking for Garmin, Google Fit, or Fitbit troubleshooting?

These connections are via our website, not directly through our mobile app. Please see Support > 10,000 Steps Website Troubleshooting for current known issues and workarounds.

Troubleshooting Tips

Slow loading pages can be caused by old cache files on your phone. Restarting your phone can help clear old cache files on your mobile app.

If restart alone does not resolve your issue, please try deleting the app, restarting your phone, and redownloading the app.

These tips weren't helpful - how can I report my app issue?

Please reach out to us if you are experiencing an issue on the mobile app that is not reported here. You can email us directly at, or use our Contact Us form.

Please help us understand the issue you're experiencing.

The more information you can provide, the easier it is to resolve issues on our mobile app.

  • Which type of device you are using?
  • What version of software is installed on your device?
  • Which version of the 10,000 Steps app are you using?
  • What issue are you experiencing?
  • Is the issue intermittent (only happens sometimes), or continuous (happens every time)?
  • What happens before the issue (for example, what is the last page that worked)?
  • What happens after the issue (for example, can you still navigate, or does the app crash?)

If you have screenshots or screen recordings (iOS or Android) of the issue you are experiencing, attaching these can also help us resolve your issue faster.

You can email us directly at, or use our Contact Us form.

Need more information?

Not able to find what you are looking for? One of our team will be able to help you.
Contact Us