Are you having trouble logging in? Take a quick look through these tips to see if you can resolve the issue.
Sign Up
Are you already registered under the same or a different email address?
If you have already registered with 10,000 Steps in the past and attempt to register again as a new member with the same email address, you will receive an error message.
If you would like to use the same email address you have registered with previously, please try resetting your password on the Login page by selecting Forgot Password?.
Email Verification
Have you verified your email address?
Once you register with 10,000 Steps as a new member or add a new email address to an existing account, you will be asked to verify your email address. You will be unable to login to the website, mobile app, or reset your password until the address has been verified. Please check your emails to confirm the verification. If you cannot find your verification email, please try the tips provided here.
Email Address
Is the email address you are entering correct?
When you signed up with the 10,000 Steps website you will have entered your email address twice. Please ensure that your address was entered correctly, had the correct .org/.com/.au prefix and did not contain any incorrect letters or characters.
If you suspect that you may have entered your email address incorrectly during the registration process and have not received a verification email, please Contact Us so we can update it and resend your verification to the correct address.
Registering as a new member with a different email address will not link your new account to any existing accounts you have, nor will it connect you to your team or organisation if you are participating within a Tournament. Many of our members have the same or similar names and workplaces. Your email address is your unique identifier.
If you have an existing 10,000 Steps account and you receive an error on login to say that your email or password are incorrect, please reset your password by clicking Forgot Password? on Login. If you already have an existing account, you will not be able to register a new account with the same email address.
Password
Is the password you are entering correct?
During the registration process you will have set a password. Your password is case sensitive and must be entered correctly on login without any extra spaces or characters. Your password must have a minimum of 8 characters and cannot contain your first name, last name or email address.
The password which you create is not accessible or displayed to support staff. We are unable to tell you your existing password.
If you cannot remember your password or you receive an error when trying to login, please reset it by clicking Forgot Password? on Login.
Inactive Account
Is your account inactive?
Accounts which have not been used for a long period of time will be marked as inactive within our system. Requesting deactivation will also make your account inactive. Inactive accounts can't be logged into or used to participate in tournaments.
If you receive a message upon login to say that your account is inactive, please Contact Us as soon as possible so we can reactivate your account. You will then be able to login or reset your password if required.
Troubleshooting
Check out our troubleshooting pages for any current or known issues with logging in.