Are you having trouble logging in? Take a quick look through these tips to see if you can resolve the issue.
Are you already registered under the same or a different email address?
If you have already registered with 10,000 Steps in the past and attempt to register again as a new member with an email address that is already within the database, you will receive an error message be unable to complete the registration process. If you would still like to use the same email address which you have registered with previously, we recommend that you reset your password on the Login page by selecting Forgot Password? and follow the directions.
Have you verified your email address?
Once you register with 10,000 Steps as a new member or add a new email address to an existing account, you will be asked to verify your email address. You will be unable to login to the website or reset your password until the address has been verified. Please check your emails to confirm the verification. If you cannot find your verification email, please try the tips provided here.
Is the email address you are entering correct?
When you signed up with the 10,000 Steps website you will have entered your email address twice. Please ensure that your address was entered correctly, had the correct .org/.com/.au prefix and did not contain any incorrect letters or characters. If you suspect that you may have entered your email address incorrectly during the registration process and have not received a verification email, please Contact Us so we can update it and resend your verification to the correct address.
Registering as a new member with a different email address will not link your new account to any existing accounts you have, neither will it connect you to your team or organisation if you are participating within a Tournament. There are over 500,000 members on the 10,000 Steps website, many of which have the same name which is why we use your email address as the unique identifier for your account.
If you have an existing 10,000 Steps account and you receive an error on login to say that your email or password are incorrect, please reset your password by clicking Forgot Password? on Login. As you already have an existing account, you will not be able to register a new account with the same email address.
Is the password you are entering correct?
During the registration process you will have set a password. Your password is case sensitive and must be entered correctly on login without any extra spaces or characters. Your password must have a minimum of 8 characters and cannot contain your first name, last name or email address. The password which you create is not accessible or displayed to support staff for privacy reasons, therefore we are unable to tell you what your existing password is set as.
If you cannot remember your password or you receive an error when trying to login, please reset it by clicking Forgot Password? on Login.
Accounts which have not been used for a long period of time will be marked as inactive within our system. If you receive a message upon login to say that your account is inactive, please Contact Us as soon as possible so we can reactivate your account. You will then be able to login or reset your password if required.
If you have worked through all of these options and still require assistance, please Contact Us with your name, email address/s and description of the issue so we can assist you.