On this page:
- Information on your account with us.
- Information on deactivating your account.
- Information on deleting your account.
Your Account with Us
As a 10,000 Steps member, you may find over time that you no longer need an active account with us. You are welcome to deactivate or mark your account for deletion at any time.
As 10,000 Steps is a Research Project we are required to retain de-identified step data. For more information, see Why we collect this information in our Terms, Conditions and Privacy Policy.
Too many emails?
Unsubscribe from Daily Reminders in your Profile Settings , and other emails here.
Account Deactivation
Members who use their accounts intermittently (for example, once a year for a workplace tournament) will often deactivate their accounts between tournaments. Accounts can be made inactive by contacting the 10,000 Steps team.
- Inactive accounts can't be used to login, participate in Tournaments, Monthly Challenges, Health Challenges, and Group Challenges.
- Inactive accounts will not be sent Daily Reminders, Program or Campaign emails.
- System emails (e.g. password resets) may still be received.
- Deactivated accounts retain step, Tournament, Monthly Challenge, Health Challenge, Friends, Groups Challenges, weight, girth and other history that can be viewed again once reactivated.
- Deactivated accounts can be reactivated at anytime by contacting us.
Account Deletion
Accounts can be marked for deletion by contacting the 10,000 Steps team or by requesting account deletion in the 10,000 Steps mobile app.
On mobile: Navigate to ☰ > Account Details > Delete My Account.
By requesting account deletion, the member will be
- permanently logged out of the mobile app and
- marked for deletion in our database.
Deletion includes:
- de-identifying personal account information
- unsubscribing and removing email address information
- retaining de-identified step data as a requirement from our funding bodies.
Account deletion is permanent and once actioned, member accounts are not be able to be recovered. Access to previous step history, Tournament history, Health Challenge history, Monthly Challenge history, Groups Challenge history, Friends, weight, girth, and other history is not recoverable.
Find out more about:
- General Support
- Terms, Conditions and Privacy Policy
- Mobile App Troubleshooting
- Frequently Asked Questions